via Martin Evans of Telegraph.Co.UK
“We know that while some people will still want to use the phone, a growing number of people would prefer to use social media to make contact. By introducing a social media desk that is available 24-hours a day means we can offer that level of service.”
He added: "We regularly receive calls on all sorts of issues such as cats up trees and blocked drains – these types of calls can put extra pressure on our call handlers."
Operations manager Tony Jackson said: “By setting up the social media desk we hope to take away demand on the 101 phone lines in the future and give people more choice and an alternative way to report non-urgent crime or get advice or guidance."